OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
149 ratings and 104 comments received in the last 90 days.
16 July 2025
Clear process that was well communicated. Team was always contactable. Very friendly.
15 July 2025
Great service
11 July 2025
Issues with Mini IT systems leading to not being able to collect the car as arranged. Christopher Norman worked really hard over the following days to resolve.
06 July 2025
the only let down that mini has is that they use an offsite call centre as a receptionist and so various messages that I left for Sam in finance to call me back never got to him which I found extremely frustrating and very unprofessional
05 July 2025
Very good deal and clearly explained the financial side
04 July 2025
Ashley gives great customer service , attentive and her attention to detail is amazing plus she always replies really quickly to any questions I have had , she is an asset to Mini
03 July 2025
I ordered on the phone - after identifying a car I liked through the website. Jordan was my contact in Coventry and he was very knowledgeable and helpful. The hand over was thorough and really useful.
27 June 2025
Utterly and totally satisfied. A pleasure from start to finish.
25 June 2025
Good value for money
19 July 2025
Efficiency and friendliness. But particularly setting expectations and meeting them. Harrison knew his business.
18 July 2025
Very easy process.
18 July 2025
Excellent friendly service. & cleaned car complementary
17 July 2025
Staff keep me upto date with the progress and nice coffee ?? ??
16 July 2025
MOT and valet was completed on time and to a high standard.
15 July 2025
See above
14 July 2025
Really accomodating, kept me up to date and made me feel welcome.
14 July 2025
Great service, booking system easy.
13 July 2025
Harrison was very helpful and knowledgeable.
13 July 2025
My sat nav history was cleared and my parking settings were changed
20 July 2025
I was pleased with how the purchase was facilitated